Shipping policy
Last Updated: August 31, 2026
At Umari, we want your shopping experience to be simple, transparent, and reliable. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us.
By placing an order with Umari, you acknowledge and agree to the terms outlined below.
1. Order Processing
Once your order is successfully placed, our team begins processing it as quickly as possible.
Orders may require processing time before they are handed over to the shipping carrier. Processing times can vary depending on product availability, supplier location, order volume, and the specific items included in your order.
Please allow additional time during holidays, promotions, sales events, or periods of unusually high order volume.
2. Shipping Times
Estimated delivery times depend on your shipping destination, the product purchased, inventory availability, and the shipping method selected at checkout.
Your estimated delivery information may be displayed during checkout where available.
Please understand that shipping times are estimates and not guaranteed delivery dates.
Unexpected delays may occur because of:
-
Carrier delays
-
Weather conditions
-
Customs processing
-
Holidays
-
High shipping volumes
-
Incorrect or incomplete shipping information
-
Circumstances beyond our control
We appreciate your patience if your order experiences an unexpected delay.
3. Shipping Costs
Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
-
Your delivery location
-
The products in your order
-
Package size or weight
-
Available shipping method
-
Current shipping rates
If free shipping is available for a particular order or promotion, the applicable terms will be displayed on our website or during checkout.
4. Multiple Items in One Order
If your order contains multiple products, they may not always arrive in the same package.
Different products may be fulfilled or shipped separately depending on availability, fulfillment location, supplier, and shipping requirements.
If your items arrive separately, you may receive more than one tracking number or shipping notification.
You will not be charged additional shipping fees solely because your order is shipped in multiple packages unless the applicable shipping terms were clearly presented at checkout.
5. Order Tracking
Once your order has been shipped and tracking information becomes available, we may send you a shipping confirmation containing your tracking information.
Please allow some time for the carrier's tracking system to update after the package has been shipped.
If your tracking information does not immediately show movement, this does not necessarily mean that your package is lost.
6. Incorrect Shipping Information
Please carefully review your shipping information before completing your order.
Umari is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.
If you notice an error in your shipping information after placing your order, contact us as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
7. Lost or Stolen Packages
Once an order has been successfully delivered to the shipping address provided at checkout, Umari is generally not responsible for packages that are subsequently lost or stolen.
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
-
Checking around your delivery location.
-
Asking household members or neighbors.
-
Checking with your building's reception or mailroom, if applicable.
-
Contacting the shipping carrier directly.
If you still cannot locate your package, please contact us and we will do our best to assist.
8. Delayed Orders
Although we work with our fulfillment and shipping partners to provide a smooth delivery experience, Umari cannot guarantee that every package will arrive within the estimated timeframe.
If your order appears to be significantly delayed, please contact our customer support team with your order number.
We will review the available tracking information and help you determine the next appropriate step.
9. Customs, Duties & Taxes
For international orders, the package may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Any such charges are generally the responsibility of the customer unless otherwise stated at checkout.
Customs procedures and fees vary between countries, and Umari cannot control or predict the amount or timing of these charges.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.
10. Address Changes
If you need to change your delivery address, please contact us immediately after placing your order.
We will try to accommodate address changes before the order is processed or shipped.
Once an order has been shipped, we may not be able to change the delivery address.
11. Product Availability
Occasionally, a product may become temporarily unavailable after an order has been placed.
If this happens, we may contact you regarding available options, which may include waiting for the product to become available, selecting an alternative where appropriate, or receiving a refund for the affected item.
12. Delivery Issues
If your package arrives damaged, contains the wrong product, or appears to be missing an item, please contact us as soon as possible.
Include your order number and, where appropriate, photographs of the package and the product received.
This will help us investigate the issue and determine the appropriate resolution.
13. Returns & Refunds
Shipping and returns are subject to our Return & Refund Policy.
If you wish to return an item, please review our return policy before sending anything back.
Do not send products to a return address without first receiving the appropriate return instructions from Umari.
14. Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact our customer support team through the contact information available on our website.
When contacting us regarding an order, please provide your order number and the email address used when placing the order.
We'll do our best to assist you as quickly as possible.
Thank You
Thank you for choosing Umari.
We appreciate your trust and look forward to bringing modern, stylish fashion directly to you.
Umari — Your Style. Your Confidence. Your Umari.