FAQs

What is Umari?

Umari is a modern fashion destination offering carefully selected women's dresses, sneakers, and shoes. Our collections combine contemporary trends with timeless, versatile styles designed for everyday wear and special occasions.

What products do you sell?

Our store currently focuses on two main collections:

  • Sneakers & Shoes

  • Women's Dresses

Our footwear collection includes sneakers, boots, flats, sandals, and heels. Our women's fashion collection includes casual, party, evening, mini, midi, maxi, and summer dresses.

How do I find the right product?

You can browse our collections using the main navigation menu. Each product page includes detailed information about the style, available sizes, colors, materials, and other relevant product details.

If you're unsure about sizing, we recommend checking the size information provided on the individual product page before placing your order.

Orders & Shopping

How do I place an order?

Simply choose the product you'd like to purchase, select your preferred size and color if applicable, add it to your cart, and proceed to checkout.

Enter your shipping and payment information, review your order, and complete your purchase.

You'll receive an order confirmation once your order has been successfully placed.

Can I change or cancel my order?

We begin processing orders as quickly as possible. If you need to change or cancel an order, please contact us as soon as possible after placing it.

While we'll do our best to help, we cannot guarantee changes or cancellations once an order has entered the processing or shipping stage.

How will I know that my order was confirmed?

After completing your purchase, you'll receive an order confirmation by email containing your order details.

If you don't see the email, please check your spam, junk, or promotions folder.

Can I order more than one item?

Absolutely. You can add multiple products to your shopping cart and complete them in a single order.

Shipping

Where does Umari ship?

We ship to the locations available during checkout. Shipping availability and delivery options may vary depending on your location and the product ordered.

How long does shipping take?

Delivery times can vary depending on the destination, product availability, processing time, and shipping method selected.

Your estimated delivery information will be provided during the checkout process whenever available.

Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control.

How can I track my order?

Once your order has been shipped and tracking information becomes available, you'll receive a shipping confirmation with the relevant tracking details.

You can use the tracking information to follow your package's progress.

My tracking information hasn't updated. What should I do?

Tracking information may take some time to update after a package leaves the fulfillment facility.

If your tracking hasn't updated for several business days, please contact our customer support team and we'll be happy to look into it.

Can I change my shipping address after ordering?

Please contact us as soon as possible if you entered an incorrect shipping address.

We cannot guarantee that the address can be changed once your order has been processed or shipped.

Products & Sizing

How do I choose my size?

We recommend reviewing the size information provided on the individual product page before ordering.

Because sizing can vary between products and styles, please use the measurements provided for the specific item whenever available.

What if my size is unavailable?

If your preferred size is currently unavailable, check back later as inventory may change.

You can also explore similar styles within our collections.

Are product colors exactly as shown in the photos?

We make every effort to display product colors as accurately as possible.

However, colors may appear slightly different depending on your device, screen settings, lighting, and photography conditions.

Will the product look exactly like the photos?

We aim to provide accurate product photography and descriptions. However, slight variations in color, texture, and appearance may occur depending on lighting, screen settings, and the individual product.

Please review the product description and available details carefully before ordering.

Returns & Exchanges

What is your return policy?

We want you to be happy with your purchase. If you're not completely satisfied, you may be eligible to return your item according to our return policy.

Please review our Return & Refund Policy for complete information about eligibility, timeframes, product conditions, and the return process.

Can I exchange an item for another size?

Size exchanges may be available depending on the product and inventory.

Please contact our customer support team before sending anything back so we can provide the appropriate instructions.

What condition must an item be in to be returned?

Returned products generally need to be unused, unworn, and in their original condition and packaging, with any original tags or accessories included.

Please review our Return & Refund Policy for the specific requirements applicable to your order.

What if I receive a damaged or incorrect item?

We're sorry if something isn't right with your order.

Please contact us as soon as possible after receiving your package and provide your order information along with clear photos of the issue.

Our team will review the situation and help determine the appropriate solution.

How long does a refund take?

Once an approved return has been received and inspected, refunds are processed according to our refund policy.

The time it takes for the refunded amount to appear in your account may also depend on your payment provider or financial institution.

Payments

What payment methods do you accept?

Available payment methods will be displayed during checkout.

Payment options may vary depending on your location and other checkout conditions.

Is my payment information secure?

Yes. Umari uses Shopify's secure checkout infrastructure to process online payments.

We do not directly store your complete payment card information.

When will I be charged?

For online payments, your payment is generally processed when you complete your purchase, subject to the payment method and payment provider.

Customer Support

How can I contact Umari?

If you have a question about an order, product, shipping, return, or anything else, please contact our customer support team through the contact information provided on our website.

When contacting us about an existing order, please include your order number so we can assist you more quickly.

How quickly will you respond?

We aim to respond to customer inquiries as quickly as possible during our customer support hours.

Response times may vary depending on the volume and nature of inquiries.

I have another question that isn't answered here. What should I do?

We're happy to help.

If you can't find the answer you're looking for, please contact our customer support team and provide as much information as possible about your question.

Still Have Questions?

We believe shopping should feel simple and enjoyable.

If you need help choosing a product, understanding your order, or finding information about shipping or returns, we're here to help.

Thank you for choosing Umari.